FAQs


 

Frequently Asked Questions
How do I change my ticket and will I be charged more?

How do I change my ticket and will I be charged more?

This depends on the terms and conditions of your ticket, the nature of the change you wish to make and the availability of fares at the time.

To check the terms and conditions of your ticket, log into My Account and 'Check your order status'.

If your ticket is a First or Standard Advance, you can change it online via My Account. Please note that this will incur a cost of £10.00 per ticket, plus any difference in fare.

If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change the outward journey date, we advise you to cancel and re-book.

Tickets

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