FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

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General

How does PLUSBUS work?
Answer to: How does PLUSBUS work? Answer 

How to use a voucher code
Answer to: How to use a voucher code Answer 

How to use an eVoucher
Answer to: How to use an eVoucher Answer 

If I purchase a child ticket, do they need to carry ID?
Answer to: If I purchase a child ticket, do they need to carry ID? Answer 

Refunds

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard? Answer 

How can I get a refund of my Sleeper ticket?
Answer to: How can I get a refund of my Sleeper ticket? Answer 

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

How long will it take for my refund to be processed?
Answer to: How long will it take for my refund to be processed? Answer 

Where can I check the amount of refund to which I am entitled?
Answer to: Where can I check the amount of refund to which I am entitled? Answer 

Will I get a confirmation email to inform me that my refund has been completed?
Answer to: Will I get a confirmation email to inform me that my refund has been completed? Answer 

Tickets

Are period return tickets available on every route?
Answer to: Are period return tickets available on every route? Answer 

Can I collect my tickets at Heathrow airport?
Answer to: Can I collect my tickets at Heathrow airport? Answer 

Can I have my tickets delivered to a different address?
Answer to: Can I have my tickets delivered to a different address? Answer 

Can I upgrade my ticket to First Class?
Answer to: Can I upgrade my ticket to First Class? Answer 

Can you quote a ticket price by email?
Answer to: Can you quote a ticket price by email? Answer 

Do I have to have a ticket to travel?
Answer to: Do I have to have a ticket to travel? Answer 

How do I change my ticket and will I be charged more?
Answer to: How do I change my ticket and will I be charged more? Answer 

How do I find my booking reference?
Answer to: How do I find my booking reference? Answer 

If I purchase a child ticket, do they need to carry ID?
Answer to: If I purchase a child ticket, do they need to carry ID? Answer 

My train was cancelled today can I use my ticket tomorrow?
Answer to: My train was cancelled today can I use my ticket tomorrow? Answer 
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