Planned maintenance to our smartcard system is scheduled on Saturday April 24th between 07:00 and 20:00 – during this time Smartcard tickets cannot be purchased from gwr.com - Tickets bought prior to this time can still be loaded to Touch Smartcards as normal. Travel using your Touch Smartcard is not affected.

FAQs


 

Frequently Asked Questions
How do I change my ticket and will I be charged more?

How do I change my ticket and will I be charged more?

This depends on the terms and conditions of your ticket, the nature of the change you wish to make and the availability of fares at the time.

To check the terms and conditions of your ticket, log into My Account and 'Check your order status'.

If your ticket is a First or Standard Advance, you can change it online via My Account. Please note that this will incur a cost of £10.00 per ticket, plus any difference in fare.

If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change the outward journey date, we advise you to cancel and re-book.

Tickets

The most popular questions in this category are:

Tickets

What types of ticket are there to choose from?
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Can I upgrade my ticket to First Class?
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How do I find my booking reference?
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