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Frequently Asked Questions
How to use a voucher code

How to use a voucher code

Voucher codes can be used to buy tickets on our website for any national rail journey booked within 12 months of the issue date.

Book your journey online as normal; you’ll need an online account with us. On the ‘Payment Details’ page, you just enter the 25 digit code; to use your voucher.

If you’re collecting your tickets from one of our machines, and the voucher covers the entire cost, you can use any payment card as ID. However if it only covers part of the cost, you’ll need the card you paid with.

Remember to take your booking reference number with you.

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