FAQs


 

Frequently Asked Questions
Will I get a confirmation email to inform me that my refund has been completed?

Will I get a confirmation email to inform me that my refund has been completed?

Yes, once your refund has been processed you’ll receive an email confirmation with the amount that’s been credited to your payment card.

NB: From receipt of the confirmation email it will take up to 5 days for this credit to appear on your statement.

Refunds

The most popular questions in this category are:

Refunds

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

Where can I check the amount of refund to which I am entitled?
Answer to: Where can I check the amount of refund to which I am entitled? Answer 

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard? Answer 

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