Planned maintenance to our smartcard system is scheduled on Saturday April 24th between 07:00 and 20:00 – during this time Smartcard tickets cannot be purchased from gwr.com - Tickets bought prior to this time can still be loaded to Touch Smartcards as normal. Travel using your Touch Smartcard is not affected.

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Frequently Asked Questions
How do I contact GWR Web Support?

How do I contact GWR Web Support?

Please let us know what you think about GWR and the services we offer. We try to make it as easy as possible for you to contact us.

We will always try to address your comments and concerns in a fair an reasonable way in accordance with both the National Rail Conditions of Carriage and our Passenger's Charter.

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