Planned maintenance to our smartcard system is scheduled on Saturday April 24th between 07:00 and 20:00 – during this time Smartcard tickets cannot be purchased from gwr.com - Tickets bought prior to this time can still be loaded to Touch Smartcards as normal. Travel using your Touch Smartcard is not affected.

FAQs


 

Frequently Asked Questions
Do I have to have a ticket to travel?

Do I have to have a ticket to travel?

You should always have a valid ticket for travel before boarding our trains.

If there is no means to buy it at the station before boarding, either from the Booking Office or a Ticket Vending Machine, you should use the Permit to Travel facility if available.

Failure to buy a ticket before boarding may result in a penalty fare.

Tickets

The most popular questions in this category are:

Tickets

What types of ticket are there to choose from?
Answer to: What types of ticket are there to choose from? Answer 

Can I upgrade my ticket to First Class?
Answer to: Can I upgrade my ticket to First Class? Answer 

How do I find my booking reference?
Answer to: How do I find my booking reference? Answer 

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