FAQs


 

Frequently Asked Questions
My train was cancelled today can I use my ticket tomorrow?

My train was cancelled today can I use my ticket tomorrow?

If your train is cancelled, you will be allowed to use your ticket on the next available service.

To travel on another day, you will usually need to buy a new ticket and apply for a refund - this applies to all Advance singles, Off Peak and Super Off Peak singles, Off Peak and Super Off Peak returns if you are on the outward leg of your journey, and Anytime singles.

However, if you hold an Off Peak or Super Off Peak return and are on the return leg, you can use the same ticket as long as it is within 1 calendar month of the specified outbound date.

With an Anytime Return, you can travel outbound on any train up to 5 days after the specified date, and return on any train within 1 calendar month from the specified outbound date.

Tickets

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Tickets

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